Explaining satisfaction in double deviation scenarios: The effects of anger and distributive justice
- Casado-Díaz, A.B.
- Más-Ruiz, F.J.
- Kasper, H.
ISSN: 0265-2323
Année de publication: 2007
Volumen: 25
Número: 5
Pages: 292-314
Type: Article
Revue:
International Journal of Bank Marketing