Explaining satisfaction in double deviation scenarios: The effects of anger and distributive justice
- Casado-Díaz, A.B.
- Más-Ruiz, F.J.
- Kasper, H.
ISSN: 0265-2323
Year of publication: 2007
Volume: 25
Issue: 5
Pages: 292-314
Type: Article
Journal:
International Journal of Bank Marketing
