Internalization of quality management in service organizations

  1. Jostari, J.
  2. Heras-Saizarbitoria, I.
  3. Pereira, J.
Journal:
Managing Service Quality

ISSN: 0960-4529

Year of publication: 2013

Volume: 23

Issue: 6

Pages: 456-473

Type: Article

DOI: 10.1108/MSQ-06-2012-0060 GOOGLE SCHOLAR
Data source: Scopus