EFQM model self-assessment using a questionnaire approach in university administrative services

  1. Tarí, J.J.
  2. De Juana-Espinosa, S.
Revue:
TQM Magazine

ISSN: 0954-478X

Année de publication: 2007

Volumen: 19

Número: 6

Pages: 604-616

Type: Article

DOI: 10.1108/09544780710828449 GOOGLE SCHOLAR
La source de données: Scopus