Etapas para llevar a cabo una autoevaluación de la calidad en servicios universitarios
ISSN: 0002-6549
Ano de publicación: 2011
Ano: 46
Número: 275-276
Páxinas: 11-17
Tipo: Artigo
Outras publicacións en: Alta dirección
Resumo
The object of this article is to point out the stages that a university service should go through to carry out a process of auto-evaluation (according to the European Foundation of Quality Management - EFQM). The work is based on the experience of seven administration services in a Spanish university. The object of this is to help other people in charge of university services (and also other public institutions) to establish and carry out these type of processes.