Etapas para llevar a cabo una autoevaluación de la calidad en servicios universitarios
ISSN: 0002-6549
Year of publication: 2011
Year: 46
Issue: 275-276
Pages: 11-17
Type: Article
More publications in: Alta dirección
Abstract
The object of this article is to point out the stages that a university service should go through to carry out a process of auto-evaluation (according to the European Foundation of Quality Management - EFQM). The work is based on the experience of seven administration services in a Spanish university. The object of this is to help other people in charge of university services (and also other public institutions) to establish and carry out these type of processes.