Etapas para llevar a cabo una autoevaluación de la calidad en servicios universitarios

  1. Tarí, Juan José
  2. Juana Espinosa, Susana de
Revista:
Alta dirección

ISSN: 0002-6549

Any de publicació: 2011

Any: 46

Número: 275-276

Pàgines: 11-17

Tipus: Article

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Altres publicacions en: Alta dirección

Resum

The object of this article is to point out the stages that a university service should go through to carry out a process of auto-evaluation (according to the European Foundation of Quality Management - EFQM). The work is based on the experience of seven administration services in a Spanish university. The object of this is to help other people in charge of university services (and also other public institutions) to establish and carry out these type of processes.

Fuente de los datos: Dialnet