Service quality and customer loyalty in a post-crisis context. Prediction-oriented modeling to enhance the particular importance of a social and sustainable approach

  1. Monferrer, D.
  2. Segarra, J.R.
  3. Estrada, M.
  4. Moliner, M.A.
Journal:
Sustainability (Switzerland)

ISSN: 2071-1050

Year of publication: 2019

Volume: 11

Issue: 18

Type: Article

DOI: 10.3390/SU11184930 GOOGLE SCHOLAR lock_openOpen access editor