Service quality and customer loyalty in a post-crisis context. Prediction-oriented modeling to enhance the particular importance of a social and sustainable approach
- Monferrer, D.
- Segarra, J.R.
- Estrada, M.
- Moliner, M.A.
Zeitschrift:
Sustainability (Switzerland)
ISSN: 2071-1050
Datum der Publikation: 2019
Ausgabe: 11
Nummer: 18
Art: Artikel
