Service quality and customer loyalty in a post-crisis context. Prediction-oriented modeling to enhance the particular importance of a social and sustainable approach

  1. Monferrer, D.
  2. Segarra, J.R.
  3. Estrada, M.
  4. Moliner, M.A.
Revista:
Sustainability (Switzerland)

ISSN: 2071-1050

Any de publicació: 2019

Volum: 11

Número: 18

Tipus: Article

DOI: 10.3390/SU11184930 GOOGLE SCHOLAR lock_openAccés obert editor
Font de les dades: Scopus