Publications by the researcher in collaboration with JUAN LUIS NICOLAU GONZALBEZ (8)

2024

  1. Assessing the effects of interaction with attractions and types of visit on day trippers’ satisfaction

    Current Issues in Tourism, Vol. 27, Núm. 8, pp. 1299-1315

2021

  1. Expanding our understanding of cruise visitors' expenditure at destinations: The role of spatial patterns, onshore visit choice and cruise category

    Tourism Management, Vol. 83

2014

  1. Industry-specific effect of CSR initiatives: Hotels and airlines

    Kybernetes, Vol. 43, Núm. 3, pp. 547-564

  2. The differentiated effects of CSR actions in the service industry

    Journal of Services Marketing, Vol. 28, Núm. 7, pp. 558-565

2011

  1. The harmful consequences of failed recoveries in the banking industry

    International Journal of Bank Marketing, Vol. 29, Núm. 1, pp. 32-49

2009

  1. Explaining consumer complaining behaviour in double deviation scenarios: The banking services

    Service Industries Journal, Vol. 29, Núm. 12, pp. 1659-1668

2008

  1. Comportamiento de queja de los clientes bancarios en contextos de desviación doble.

    XX Encuentro de Profesores Universitarios de Marketing [Recurso electrónico]: Universidad de Las Palmas de Gran Canaria, 17-18-19 de septiembre de 2008

  2. The negative effects of failed service recoveries

    Working papers = Documentos de trabajo: Serie EC - (Instituto Valenciano de Investigaciones Económicas)