An Experimental Study of How Missing Employee Empathy in Failed Service Interactions Affects Empathetic Customers’ EWoM-Giving Behaviour

  1. Abend, N.I.
  2. De-Juan-Vigaray, M.D.
  3. Nuszbaum, M.
Aldizkaria:
Administrative Sciences

ISSN: 2076-3387

Argitalpen urtea: 2023

Alea: 13

Zenbakia: 5

Mota: Artikulua

DOI: 10.3390/ADMSCI13050123 GOOGLE SCHOLAR lock_openSarbide irekia editor

Garapen Iraunkorreko Helburuak

Datuen iturria: Scopus