An Experimental Study of How Missing Employee Empathy in Failed Service Interactions Affects Empathetic Customers’ EWoM-Giving Behaviour
- Abend, N.I.
- De-Juan-Vigaray, M.D.
- Nuszbaum, M.
Journal:
Administrative Sciences
ISSN: 2076-3387
Year of publication: 2023
Volume: 13
Issue: 5
Type: Article