El Defensor de l’audiència de RTVE com a mediador en la resolució de reclamacions sobre el canal infantil Clan(2010-2015)
- Natalia Quintas-Froufe
- Montserrat Vázquez-Gestal
ISSN: 2014-2242
Year of publication: 2020
Issue Title: Participació, ciutadania i comunicació
Issue: 46
Pages: 25-34
Type: Article
More publications in: Quaderns del CAC
Abstract
Television is one of the agents in children’s informal education. The child audience is one of the most vulnerable targets to the impacts of television, hence the family is key to their protection. Parents intervene in educating their children as television viewers and therefore exercise their right to complain to the media ombudsman. The aim of this article is to analyse the assessments made by RTVE public service’ Interactive Media Viewer, Listener and User Ombudsman in response to the complaints lodged about the children's channel Clan.