I.U. DE INVESTIGACIONES TURÍSTICAS
Institutua
Maastricht University
Maastricht, HolandaMaastricht University-ko ikertzaileekin lankidetzan egindako argitalpenak (1)
2007
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Explaining satisfaction in double deviation scenarios: The effects of anger and distributive justice
International Journal of Bank Marketing, Vol. 25, Núm. 5, pp. 292-314