Publicaciones en colaboración con investigadores/as de Universidad del País Vasco/Euskal Herriko Unibertsitatea (7)

2016

  1. TQM and market orientation in care home services

    International Journal of Quality and Reliability Management, Vol. 33, Núm. 8, pp. 1076-1098

2014

  1. Internal and external drivers for quality certification in the service industry: Do they have different impacts on success?

    Service Business, Vol. 8, Núm. 2, pp. 337-354

2013

  1. Internalization of quality management in service organizations

    Managing Service Quality, Vol. 23, Núm. 6, pp. 456-473

2012

  1. Benefits of the ISO 9001 and ISO 14001 standards: A literature review

    Journal of Industrial Engineering and Management, Vol. 5, Núm. 2, pp. 297-322

  2. The self-assessment process and impacts on performance: A case study

    International Journal for Quality Research, Vol. 6, Núm. 4, pp. 343-354

2011

  1. Do drivers matter for the benefits of ISO 14001?

    International Journal of Operations and Production Management, Vol. 31, Núm. 2, pp. 192-216

  2. ISO 14001 certification and financial performance: Selection-effect versus treatment-effect

    Journal of Cleaner Production, Vol. 19, Núm. 1, pp. 1-12