Publications dans lesquelles il/elle collabore avec Iñaki Heras Saizarbitoria (4)

2016

  1. TQM and market orientation in care home services

    International Journal of Quality and Reliability Management, Vol. 33, Núm. 8, pp. 1076-1098

2014

  1. Internal and external drivers for quality certification in the service industry: Do they have different impacts on success?

    Service Business, Vol. 8, Núm. 2, pp. 337-354

2012

  1. Benefits of the ISO 9001 and ISO 14001 standards: A literature review

    Journal of Industrial Engineering and Management, Vol. 5, Núm. 2, pp. 297-322

  2. The self-assessment process and impacts on performance: A case study

    International Journal for Quality Research, Vol. 6, Núm. 4, pp. 343-354