Publicacions en què col·labora amb Iñaki Heras Saizarbitoria (4)

2016

  1. TQM and market orientation in care home services

    International Journal of Quality and Reliability Management, Vol. 33, Núm. 8, pp. 1076-1098

2014

  1. Internal and external drivers for quality certification in the service industry: Do they have different impacts on success?

    Service Business, Vol. 8, Núm. 2, pp. 337-354

2012

  1. Benefits of the ISO 9001 and ISO 14001 standards: A literature review

    Journal of Industrial Engineering and Management, Vol. 5, Núm. 2, pp. 297-322

  2. The self-assessment process and impacts on performance: A case study

    International Journal for Quality Research, Vol. 6, Núm. 4, pp. 343-354