Publications in collaboration with researchers from Universidad Católica San Antonio (6)

2023

  1. An Experimental Study of How Missing Employee Empathy in Failed Service Interactions Affects Empathetic Customers’ EWoM-Giving Behaviour

    Administrative Sciences, Vol. 13, Núm. 5

  2. Análisis del grado de madurez de sitios webs: Aplicación a las cadenas hoteleras

    Cuadernos de turismo, Núm. 52, pp. 69-94

  3. Understanding sales enablement in complex B2B companies: Uncovering similarities and differences in a cross-functional and multi-level case study

    Industrial Marketing Management, Vol. 108, pp. 47-64

2020

  1. Family Business: daughter succession

    Las administraciones y las empresas comunican: protocolos, eventos, mercadotecnia y públicos internos (Tirant Humanidades), pp. 29-38

  2. The gender gap in intellectual property in Latin America and Iberia: The case of patents

    International Journal of Intellectual Property Management, Vol. 10, Núm. 4, pp. 345-374

2017

  1. INTENTION TO ADOPT SCRATCH AS A TEACHING TOOL: AN EMPIRICAL STUDY

    INTED2017: 11TH INTERNATIONAL TECHNOLOGY, EDUCATION AND DEVELOPMENT CONFERENCE