Análisis de la discriminación por perfilado lingüístico durante la atención telefónica para acceder a la vivienda de alquiler en España

  1. Méndez Santos, María del Carmen 1
  2. Carofiglio, Francesca
  3. Casal Cutillas, Claudia 1
  4. Dimari, Efihia 2
  5. Duñabeitia Landaburu, Jon Andoni 3
  6. Espiritusanto, Lisandra 4
  7. Khiari, Amina 1
  8. Pölkki, Emma 5
  9. Komura, Miyuna 6
  1. 1 Universitat d'Alacant
    info

    Universitat d'Alacant

    Alicante, España

    ROR https://ror.org/05t8bcz72

  2. 2 Technische Hochschule Köln
  3. 3 Universidad Nebrija
    info

    Universidad Nebrija

    Madrid, España

    ROR https://ror.org/03tzyrt94

  4. 4 Ithaca College
    info

    Ithaca College

    Ithaca, Estados Unidos

    ROR https://ror.org/01kw1gj07

  5. 5 University of Turku
    info

    University of Turku

    Turku, Finlandia

    ROR https://ror.org/05vghhr25

  6. 6 Kanda University of International Studies
    info

    Kanda University of International Studies

    Chiba, Japón

    ROR https://ror.org/04hx9jj82

Erakutsi afiliazioak +
Aldizkaria:
Biblioteca de Babel: revista de filología hispánica

ISSN: 2695-6349

Argitalpen urtea: 2023

Zenbakia: 4

Orrialdeak: 121-147

Mota: Artikulua

DOI: 10.15366/BIBLIOTECABABEL2023.4.006 DIALNET GOOGLE SCHOLAR lock_openSarbide irekia editor

Beste argitalpen batzuk: Biblioteca de Babel: revista de filología hispánica

Garapen Iraunkorreko Helburuak

Laburpena

This study seeks to determine whether there is linguistic discrimination against individuals perceived as foreigners by profiling their way of speaking when calling to rental flats. Previous works suggest that this is possible and occurs in other countries. Our research is based on phone calls to 288 rental ads in 3 cities with high migration or tourism numbers and 3 other cities with the opposite profile. A homogeneous role was drawn, and all the callers performed it to avoid social distractors. In total, 8 potential candidates made 36 calls each. Two of them were of Spanish origin and spoke a peninsular variety, and another was of Dominican origin. In this case, we wanted to compare the difference between communicative success between different varieties of Spanish. We also wanted to contrast the native/non-native effect and different types of nationalities, so the rest of the callers were of Arab, Japanese, Finnish, German and Italian origin. The results show that there is no difference between native Spanish speakers of different varieties when it comes to accessing opportunities to visit a flat. Neither are statistical differences found for speakers of European origin. However, the Arabic-speaking and Japanese callers had fewer opportunities to see the flats and, also, worse quality of service on the calls.

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Datuen iturria: Dialnet