The Role of the Web and Social Media in the Tourism Promotion of a World Heritage Site. The Case of the Alcazar of Seville (Spain)

Bibliographische Referenzen

• Agostino, D., Arnaboldi, M., & Lampis, A. (2020). Italian state museums during the COVID-19 crisis: from onsite closure to online openness, Museum Management and Curatorship, 35 (4), 362-372. https://doi.org/10.1080/09647775.2020.1790029
• Alcázar de Sevilla (2020, 25 de octubre). Alcázar de Sevilla. https://www.alcazarsevilla.org/
• Ayuntamiento de Sevilla (2016, 15 de julio). App Sevilla Patrimonio Mundial. https://sig.urbanismosevilla.org/sevilla_patrimonio_mundial/?lang=en
• Battelli, E., Cortese, B., Gemma, A., & Massaro, A. (2017). Patrimonio culturale: profili giuridici e tecniche di tutela. Roma: Roma Tre Press. Edited Book.
• Bautista, S. S. (2014). Museums in the digital age: changing meanings of place, community, and culture. AltaMira Press.
• Bertacchini E. & Morando F. (2013). The Future of Museums in the Digital Age: New Models of Access and Use of Digital Collections, International Journal of Arts Management, 15(2), 60-72.
• Biscoglio, I. (2007). Quality Model for Websites: Theories and Criteria of Evaluation. University of California.
• Caro, J. L., Luque, A., & Zayas, B. (2014). Aplicaciones tecnológicas para la promoción de los recursos turísticos culturales. XVI Congreso Nacional de Tecnologías de la Información Geográfica, 938-946. http://hdl.handle.net/10045/46827
• Censis-Rur (2002). Le città digitali, Rapporto 2001, Milano, Franco Angeli.
• Charitonos K.; Blake C.; Scanlon, E.& Jones, A. (2012). Museum learning via social and mobile technologies: (How) can online interactions enhance the visitor experience? British Journal of Educational Technology, 43(5), 802-819. https://doi.org/10.1111/j.1467-8535.2012.01360.x
• Chung, N., Han, H., & Joun, Y. (2015). Tourists’ intention to visit a destination: The role of augmented reality (AR) application for a heritage site. Computers in Human Behavior, 50, 588-599. https://doi.org/10.1016/j.chb.2015.02.068
• Conti, E., & Moriconi, S. (2012). Le esperienze turistico-culturali: creare valore per i turisti culturali e gli stakeholders e valorizzare il patrimonio culturale della destinazione turistica. Il caso Marcheholiday. Mercati e competitività, 4, 73-98. https://doi.org/10.3280/MC2012-004006
• Cozzi, P. (2010). Turismo & Web. Marketing e comunicazione tra mondo reale e virtuale, Milano. Franco Angeli.
• Cumo, F., Garcia, D. A., Stefanini, V., & Tiberi, M. (2015). Technologies and strategies to design sustainable tourist accommodations in areas of high environmental value not connected to the electricity grid. International Journal of Sustainable Development and Planning, 10(1), 20-28. https://doi.org/10.2495/SDP-V10-N1-20-28
• Del Vecchio, P., Mele, G., Ndou, V., & Secundo, G. (2018). Creating value from social big data: Implications for smart tourism destinations. Information Processing & Management, 54(5), 847-860. https://doi.org/10.1016/j.ipm.2017.10.006
• Dieck, M. C.T., & Jung, T. H. (2017). Value of augmented reality at cultural heritage sites: A stakeholder approach. Journal of Destination Marketing & Management, 6(2), 110-117. https://doi.org/10.1016/j.jdmm.2017.03.002
• Ejarque, J. (2015). Social Media Marketing per il turismo: Come costruire il marketing 2.0 e gestire la reputazione della destinazione. Hoepli Editore.
• Fagioli, M. C. (2015). Human Smarties: The Human Communities of the Future. Computational Science and Its Applications (ICCSA), 2015 15th International Conference, 57-61. http://doi.ieeecomputersociety.org/10.1109/ICCSA.2015.14
• Fernández-Baca, R. & Rodríguez, M.C. (2009). Patrimonio Mundial en Sevilla: Catedral, Alcázar y Archivo de Indias. Revista del Patrimonio Mundial, 53, 10-16.
• Galvagno, P. (2019, January 25). Web 4.0: quali differenze? https://www.posizionamento-seo.com/search-engine-marketing/web-4-0
• Garau, C. (2017). Emerging technologies and cultural tourism: Opportunities for a cultural urban tourism research agenda. Tourism in the City (pp. 67-80). Springer, Cham.
• Garau, C., & Ilardi, E. (2014). The “Non-Places” meet the “Places:” Virtual tours on smartphones for the enhancement of cultural heritage. Journal of Urban Technology, 21(1), 79-91. https://doi.org/10.1080/10630732.2014.884384
• Garibaldi, R. (2015). The use of Web 2.0 tools by Italian contemporary art museums. Museum Management and Curatorship, 230-243. https://doi.org/10.1080/09647775.2015.1043329
• Gustafsson, C. (2019). Conservation 3.0–Cultural Heritage as a driver for regional growth. SCIRES-IT-SCIentific RESearch and Information Technology, 9(1), 21-32.
• Handley, A. (2012). Content Marketing: Fare business con i contenuti per il web-Video, Blog, Podcast, Ebook e Webinar di successo. Hoepli Editore.
• Hayles, N. K. (2012). How we think: Transforming power and digital technologies. Understanding digital humanities, 42-66. Palgrave Macmillan. https://doi.org/10.1057/9780230371934_3
• Huertas, A., & Marine-Roig, E. (2015). Destination brand communication through the social media: What contents trigger most reactions of users? Information and communication technologies in tourism (pp. 295-308). Springer, Cham.
• Ioannides, M., Magnenat-Thalmann, N., & Papagiannakis, G. (Eds.). (2017). Mixed reality and gamification for cultural heritage (Vol. 2). Springer.
• Jung, T.H., Lee, H., Chung, N. & Tom Dieck, M.C. (2018). Cross-cultural differences in adopting mobile augmented reality at cultural heritage tourism sites, International Journal of Contemporary Hospitality Management, 30 (3), 1621-1645. https://doi.org/10.1108/IJCHM-02-2017-0084
• Karkin, N., & Janssen, M. (2014). Evaluating websites from a public value perspective: A review of Turkish local government websites. International Journal of Information Management, 34(3), 351-363. https://doi.org/10.1016/j.ijinfomgt.2013.11.004
• Katsoni, V., Upadhya, A., & Stratigea, A. (2017). Tourism, Culture and Heritage in a Smart Economy. Springer International Publishing.
• Koramaz, T. K. (2018). 12 Information and communication technologies in cultural heritage management. Cultural Heritage, 155- 166.
• Kourouthanassis, P., Boletsis, C., Bardaki, C., & Chasanidou, D. (2015). Tourists responses to mobile augmented reality travel guides: The role of emotions on adoption behavior. Pervasive and Mobile Computing, 18, 71-87. https://doi.org/10.1016/j.pmcj.2014.08.009
• Kumar, N., Dadhich, R., & Shastri, A. (2017). MAQM: a generic object-oriented framework to build quality models for Web-based applications. International Journal of System Assurance Engineering and Management, 8(2), 716-729. https://doi.org/10.1007/s13198-016-0512-5
• Llopis-Amorós, M. P., Gil-Saura, I., Ruiz-Molina, M. E., & Fuentes-Blasco, M. (2019). Social media communications and festival brand equity: Millennials vs Centennials. Journal of Hospitality and Tourism Management, 40, 134-144. https://doi.org/10.1016/j.jhtm.2019.08.002
• Lopez, M.; Margapoti, I.; Maragliano, R. & Bove, R. (2010). The presence of Web 2.0 tools on museum website: a comparative study between England, France, Spain, Italy, and the USA, Museum Management and Curatorship, 25(2), 238-249. https://doi.org/10.1080/09647771003737356
• Mascort-Albea, E. J., Ruiz-Jaramillo, J., López Larrínaga, F., & Peña Bernal, A. D. L. (2016). Sevilla, Patrimonio Mundial: guía cultural interactiva para dispositivos móviles. PH, (90), 152-168.
• Massarotto, M. (2011). Social Network: costruire e comunicare identità in Rete. Apogeo Editore.
• Mavromoustakos, S. & Andreou, A.S. (2007). WAQE: a Web Application Quality Evaluation Model, International Journal of Web Engineering and Technology, 3 (1), 96-120. https://doi.org/10.1504/IJWET.2007.011529
• Mich, L., Franch, M., & Gaio, L. (2003). Evaluating and Designing the Quality of Web Sites. IEEE Multimedia, 1(10), 34-43. https://doi.org/10.1109/MMUL.2003.1167920
• Milano, C. (2018). Overtourism, social unrest and tourismphobia. A controversial debate. PASOS, 16, 551–564.
• Mínguez, C. (2012). The management of cultural resources in the creation of Spanish tourist destinations. European Journal of Geography, 3(1), 68-82.
• Mistilis, N., & Buhalis, D. (2012). Challenges and potential of the Semantic Web for tourism. e-Review of Tourism Research (eRTR), 10(2), 51-55.
• Nguyen, T. T., Camacho, D., & Jung, J. E. (2017). Identifying and ranking cultural heritage resources on geotagged social media for smart cultural tourism services. Personal and Ubiquitous Computing, 21(2), 267-279. https://doi.org/10.1007/s00779-016-0992-y
• Noti, E. (2013). Web 2.0 and the its influence in the tourism sector. European Scientific Journal, ESJ, 9(20), 115-123.
• Ortega, G., & Labella, A. (2018). El uso de dispositivos para la interpretación de los bienes culturales en Andalucía. International Journal of scientific management and tourism, 4(1), 589-630.
• Padilla-Meléndez, A., & del Águila-Obra, A. R. (2013). Web and social media usage by museums: Online value creation. International Journal of Information Management, 33(5), 892-898. https://doi.org/10.1016/j.ijinfomgt.2013.07.004
• Pallud J.& Straub D.W. (2014). Effective website design for experience-influenced environments: the case of high culture museums, Information Management, 51, 359-373. https://doi.org/10.1016/j.im.2014.02.010
• Parra-López, E., Gutiérrez-Taño, D., Diaz-Armas, R. J., & Bulchand-Gidumal, J. (2012). Travellers 2.0: Motivation, opportunity and ability to use social media. Social media in travel, tourism and hospitality: Theory, practice and cases, 171-187.
• Peukert, C. (2019). The next wave of digital technological change and the cultural industries. Journal of Cultural Economics, 43(2), 189-210. https://doi.org/10.1007/s10824-018-9336-2
• Polillo, R. (2005). Un modello di qualità per i siti web. Mondo digitale, 4(2), 32-44.
• Rio, A., & Brito, F. (2010). Websites Quality: Does It Depend on the Application Domain? Quality of Information and Communications Technology, 493-498. https://doi.org/10.1109/QUATIC.2010.86
• Rossi, C. (2005). Le imprese dell’intermediazione turistica di fronte alla sfida del digitale. Risposte strategiche e condotte operative. Napoli: Liguori.
• Ryu, K. H. (2017). Research on Semantic Web-Based Custom Travel Model. International Journal of Applied Engineering Research, 12(20), 9794-9798.
• Seville Tourism Website (2020, November 13) Anual Report https://www.visitasevilla.es/en/professionals/research-statistics
• Shi, M., Zhu, W., Yang, H., & Li, C. (2016). Applying semantic web and big data techniques to construct a balance model referring to stakeholders of tourism intangible cultural heritage. International Journal of Computer Applications in Technology, 54(3), 192-200. https://doi.org/10.1504/IJCAT.2016.079873
• Signore, O. (2005). A comprehensive model for web sites quality. Web Site Evolution (WSE 2005). 30-36. https://doi.org/10.1109/WSE.2005.1
• Tabales, M. Á. (2010). La transformación del Alcázar de Sevilla y sus implicaciones urbanas. Archeologia dell´Architettura XIV, 117-130.
• Tavakoli, R., & Wijesinghe, S. N. (2019). The evolution of the web and netnography in tourism: A systematic review. Tourism Management Perspectives, 29, 48-55. https://doi.org/10.1016/j.tmp.2018.10.008
• Tom Dieck, M. C., & Jung, T. H. (2017). Value of augmented reality at cultural heritage sites: A stakeholder approach. Journal of Destination Marketing & Management, 6(2), 110-117. https://doi.org/10.1016/j.jdmm.2017.03.002
• Troitiño, MA; Troitiño, L.; Salmeron, P. & Pérez, RM (2020). La visita pública del Real Alcazar de Sevilla. Bases para la reordenación funcional del conjunto monumental. Apuntes del Real Alcázar 20, 126-169.
• UNESCO (2020, 25 October). UNESCO World Heritage Cathedral, Alcazar and Archivo de Indias in Seville (Spain). https://whc.unesco.org/en/list/383/
• Van der Zee, E., Bertocchi, D., & Vanneste, D. (2020). Distribution of tourists within urban heritage destinations: A hot spot/cold spot analysis of TripAdvisor data as support for destination management. Current Issues in Tourism, 23(2), 175-196. https://doi.org/10.1080/13683500.2018.1491955
• Verdiani, G. (2011). Il ritorno all’immagine, nuove procedure image based per il Cultural Heritage. Lulu. com.
• Vila, T. D., & Vila, N. A. (2012). El fenómeno 2.0 en el sector turístico. El caso de Madrid 2.0. Revista de Turismo y Patrimonio Cultural, 10(3), 225-238. https://doi.org/10.25145/j.pasos.2012.10.031
• Villa, D. (2015). Crowdsourced Heritage Tourism Open-Data, Small-Data and e-Participatory Practices as Innovative Tools in Alps Cultural Heritage Topic: Information Technology and e-Tourism. Cultural Tourism in a Digital Era (pp. 229-230). Springer, Cham. https://doi.org/10.1007/978-3-319-15859-4_19
• Widrich, M. (2018). Moving Monuments in the Age of Social Media. Future Anterior, 15(2), 132-144.
• Yang, Z., Cai, S., Zhou, Z., & Zhou, N. (2005). Development and validation of an instrument to measure user perceived service quality of information presenting web portals. Information & Management, 42(4), 575-589. https://doi.org/10.1016/j.im.2004.03.001
• Yousaf, A., Amin, I., Jaziri, D. and Mishra, A. (2020). Effect of message orientation/vividness on consumer engagement for travel brands on social networking sites. Journal of Product & Brand Management, Ahead-of-print. https://doi.org/10.1108/JPBM-08-2019-2546