Satisfaction and loyalty among older spanish customers through bank service quality
- Estrada, M.
- Monferrer, D.
- Moliner, M.Á.
Buch:
Service Quality (SQ): Perspectives, Management and Improvement Strategies
ISBN: 9781536107623
Datum der Publikation: 2017
Seiten: 81-103
Art: Buch-Kapitel