Satisfaction and Loyalty among Older Spanish Customers through Bank Service Quality.

  1. Marta Estrada
  2. Diego Monferrer
  3. Miguel Ángel Moliner
Book:
Service quality (SQ): perspectives, management and improvement strategies
  1. Arthur Collins (dir.)

Publisher: Novinka

ISBN: 9781536107623

Year of publication: 2017

Pages: 81-103

Type: Book chapter

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