Internal and external drivers for quality certification in the service industry: Do they have different impacts on success?

  1. Tarí, J.J.
  2. Heras-Saizarbitoria, I.
  3. Dick, G.
Journal:
Service Business

ISSN: 1862-8508,  1862-8516

Year of publication: 2014

Volume: 8

Issue: 2

Pages: 337-354

Type: Article

DOI: 10.1007/S11628-013-0198-6 GOOGLE SCHOLAR
Data source: Scopus