I.U. DE INVESTIGACIONES TURÍSTICAS
Institutua
Universiti Putra Malaysia
Seri Kembangan, MalasiaUniversiti Putra Malaysia-ko ikertzaileekin lankidetzan egindako argitalpenak (1)
2008
-
The influence of soft factors on quality improvement and performance: Perceptions from managers
TQM Journal, Vol. 20, Núm. 5, pp. 436-452