JUAN JOSE
TARI GUILLO
CATEDRATICO/A DE UNIVERSIDAD
Universiti Tenaga Nasional
Kuala Selangor, MalasiaPublications in collaboration with researchers from Universiti Tenaga Nasional (1)
2008
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The influence of soft factors on quality improvement and performance: Perceptions from managers
TQM Journal, Vol. 20, Núm. 5, pp. 436-452