Revamping hospitals’ online communication strategiesA humanistic approach to build meaningful brands

  1. Medina Aguerrebere, Pablo 1
  2. Medina, Eva 2
  3. Gonzalez Pacanowski, Toni 2
  1. 1 Faculty of Communication, Arts and Sciences, Canadian University Dubai, United Arab Emirates
  2. 2 School of Communication and Psychology, University of Alicante, Spain
Revista:
Revista Española de Comunicación en Salud

ISSN: 1989-9882 2444-6513

Ano de publicación: 2024

Volume: 15

Número: 1

Páxinas: 98-115

Tipo: Artigo

DOI: 10.20318/RECS.2024.8365 DIALNET GOOGLE SCHOLAR lock_openAcceso aberto editor

Outras publicacións en: Revista Española de Comunicación en Salud

Resumo

Introduction: Hospitals implement artificial intelligence, big data, and telehealth to accelerate digital transformation and improve quality standards. However, their corporate communication strategies remain very conservative (brochures, magazines, websites) and inconsistent with their ambitious organizational goals. Objective: This literature review-based paper analyzes how hospitals should use technology to revamp their online communication strategies and build more meaningful brands. Methodology: To do that, we conducted a literature review on digital hospitals, their branding strategies, and their stakeholders’ humanistic needs. Based on that, we proposed an online communication model to help hospitals build credible brands. Conclusion: We concluded that these organizations should focus their communication efforts on sharing credible content that describes how their medical initiatives improve society; they should assist their stakeholders in enhancing their global understanding of healthcare; and they should help the Digital Communication Unit lead an intellectual reflection about how to develop a smart hospital from a technology and humanistic perspective.

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