El escenario Smart y sus derivadas en la estrategia de marketing online de los destinos turísticosel caso de la Comunitat Valenciana
ISSN: 1695-7253, 2340-2717
Año de publicación: 2021
Número: 51
Páginas: 107-128
Tipo: Artículo
Otras publicaciones en: Investigaciones Regionales = Journal of Regional Research
Resumen
La revolución tecnológica ha configurado un escenario turístico renovado caracterizado por un uso intensivo de las tecnologías en todo el ciclo del viaje, que evoluciona hacia un contexto de gestión “Smart” en el que destacan las tecnologías asociadas con el “social media”, por su influencia en la estrategia y operativa del marketing online de los destinos. Las nuevas pautas de comportamiento de la oferta y la demanda asociados al “social media” determinan ahora la imagen de los destinos e influyen en su competitividad, situando así al “social media” en el eje de la gestión del marketing de las entidades responsables de la promoción y gestión del destino. El “social media” y las tecnologías que lo sustentan representan la principal vía para acercar a los destinos al modelo de destino turístico inteligente. La presente investigación se aproxima al escenario turístico actual con el objeto de conocer su influencia sobre los procesos de marketing online desarrollados por los destinos turísticos. Concretamente y para un conjunto de destinos de la Comunitat Valenciana, se realiza un análisis aplicado sustentado en un índice de medición de los medios sociales.
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