La Calidad de la Docencia Online en la Educación Superior: Un Nuevo Enfoque para su Medición

  1. José M. Ramírez-Hurtado 1
  2. Esteban Vázquez-Cano 2
  3. Víctor E. Pérez León 3
  4. Alfredo G. Hernández-Díaz 1
  1. 1 Universidad Pablo de Olavide
    info

    Universidad Pablo de Olavide

    Sevilla, España

    ROR https://ror.org/02z749649

  2. 2 Universidad Nacional de Educación a Distancia
    info

    Universidad Nacional de Educación a Distancia

    Madrid, España

    ROR https://ror.org/02msb5n36

  3. 3 Universidad de Sevilla
    info

    Universidad de Sevilla

    Sevilla, España

    ROR https://ror.org/03yxnpp24

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Revista:
REICE: Revista Iberoamericana sobre Calidad, Eficacia y Cambio en Educación

ISSN: 1696-4713

Año de publicación: 2022

Volumen: 20

Número: 3

Páginas: 81-100

Tipo: Artículo

DIALNET GOOGLE SCHOLAR lock_openAcceso abierto editor

Otras publicaciones en: REICE: Revista Iberoamericana sobre Calidad, Eficacia y Cambio en Educación

Resumen

The use of the Internet and the development of new technologies have introduced remarkable changes in the teaching-knowledge process in higher education. Due to the Covid-19 pandemic, most of universities have had to change from the traditional face-to-face teaching to online teaching methods (eLearning). For this reason, the present research aims to measure the quality of service perceived by the students about the eLearning process during the period of the Covid-19. To attain this goal, a variant of the Importance-Performance-Analysis (Gap-IPA) method is used. The importance is evaluated by means of the Structural Equation Method. The data was gathered from a sample of 467 students from a Spanish southern University, who receive face-to-face teaching under normal or customary circumstances. The results show that for improving the quality of online teaching priority action must be taken on the following aspects: interaction between students, concentration during online lessons, revision of online tests, system utility and diversity of assessment methods. Thefindings of this study allow to guide educational managers in the correct definition of their strategies.CÓMO CITAR:Ramírez-Hurtado, J. M., Vázquez-Cano, E., Pérez León, V. E. y Hernández-Díaz, A. G. (2022). La calidad de la docencia online en la educación superior: Un nuevo enfoque para su medición. REICE. Revista Iberoamericana sobre Calidad, Eficacia y Cambio en Educación, 20(3), 81-100.https://doi.org/10.15366/reice2022.20.3.005*Contacto: jmramhur@upo.esISSN: 1696-4713revistas.uam.es/reiceRecibido: 25 de enero 20211ª Evaluación: 23 de abril 20212ª Evaluación: 19 de julio 2021Aceptado: 9de octubre2021

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