Relationships between quality management, innovation and performanceA literature systematic review

  1. Maríano García-Fernández 1
  2. Enrique Claver-Cortés
  3. Juan José Tarí
  1. 1 university of Alicante,
Revista:
European Research on Management and Business Economics

ISSN: 2444-8834

Año de publicación: 2022

Volumen: 28

Número: 1

Páginas: 21-40

Tipo: Artículo

DOI: 10.1016/J.IEDEEN.2021.100172 DIALNET GOOGLE SCHOLAR

Otras publicaciones en: European Research on Management and Business Economics

Resumen

The aim of this paper is to carry out a systematic literature review about the relationships between quality management, innovation, and performance. For that end, a search was carried out in the Web of Science and Scopus databases, and 172 articles were selected. Results show that there is a positive relationship between quality management, product and process innovation (incremental and radical), and operational and finan- cial performance, and direct and indirect relationships. Based on these results, a set of direct and indirect relationships between these variables is proposed. The study supplements the few previous investigations on these joint relationships.

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