Criterios de calidad clave para mejorar la gestión de las empresas colaborativas turísticas en España

  1. Wei Lin 1
  2. Juan José Tarí 1
  1. 1 Universitat d'Alacant
    info

    Universitat d'Alacant

    Alicante, España

    ROR https://ror.org/05t8bcz72

Journal:
Investigaciones Turísticas

ISSN: 2174-5609

Year of publication: 2020

Issue: 19

Pages: 73-103

Type: Article

DOI: 10.14198/INTURI2020.19.04 DIALNET GOOGLE SCHOLAR lock_openRUA editor

More publications in: Investigaciones Turísticas

Sustainable development goals

Abstract

Given the importance of tourism for the Spanish economy and the sharing economy, Spanish collaborative tourism companies need a management system that allows them to plan, control and improve their activities. This paper analyses the management system of the collaborative tourism companies in Spain, based on the principles or dimensions of quality management. It also identifies the new criteria for the sector. In order to achieve these objectives, an empirical analysis of a carsharing platform and a traditional company is carried out. The results show that although the collaborative platforms maintain high user satisfaction, some problems unsolved. By comparing the results between these two firms, the study proposes fundamental quality criteria for improving the management system in collaborative tourism companies.

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