Sostenibilidad, calidad, innovación y ventaja competitiva en el sector hoteleroUn estudio de caso

  1. Pereira Moliner, Jorge 1
  2. Molina Azorín, José Francisco 1
  3. Tarí Guilló, Juan José 1
  4. Pertusa Ortega, Eva María 1
  5. López Gamero, María Dolores 1
  1. 1 Universitat d'Alacant
    info

    Universitat d'Alacant

    Alicante, España

    ROR https://ror.org/05t8bcz72

Revista:
Revista Internacional de Turismo, Empresa y Territorio. RITUREM

ISSN: 2530-7134

Any de publicació: 2019

Volum: 3

Número: 1

Pàgines: 1-21

Tipus: Article

DOI: 10.21071/RITUREM.V3I1.11474 DIALNET GOOGLE SCHOLAR lock_openDialnet editor

Altres publicacions en: Revista Internacional de Turismo, Empresa y Territorio. RITUREM

Objectius de Desenvolupament Sostenible

Resum

The purpose of this paper is to analyze why there are more competitive and profitable hotels. To answer this question, two recent theoretical approaches are integrated in the field of strategic management of the company, such as microfoundations and dynamic capabilities. Specifically, it analyzes how sustainability, quality management and innovation, as dynamic capabilities, influence hotel competitiveness. The analysis is carried out through qualitative research through in-depth interviews with experts from the Spanish hotel secto

Referències bibliogràfiques

  • ABELL, P., FELIN, T. y FOSS, N.J. Building micro‐foundations for the routines, capabilities, and performance links. En: Managerial and Decision Economics. 2008, vol. 29, pp. 489-502.
  • AMBROSINI, V. y BOWMAN, C. What are dynamic capabilities and are they a useful construct in strategic management? En: International Journal of Management Review. 2009, vol. 11, nº 1, pp. 29-49.
  • BARNEY, J.B. Firm resources and sustained competitive advantage. En: Journal of Management. 1991, vol. 17, nº 1, pp. 99-120.
  • BENAVIDES-VELASCO, C.A., QUINTANA-GARCÍA, C. y MARCHANTE-LARA, M. Total quality management, corporate social responsibility and performance in the hotel industry. En: International Journal of Hospitality Management. 2014, vol. 41, pp. 77-87.
  • BRAMWELL, B. Theoretical activity in sustainable tourism research. En: Annals of Tourism Research. 2015, vol. 54, pp. 204-2018.
  • CELSI, R.L., ROSE, R.L. y LEIGH, T.W. An exploration of high-risk leisure consumption through skydiving. En: Journal of Consumer Research. 1993, vol. 20, nº 1, pp. 1-23.
  • FELIN, T. y FOSS, N.J. Strategic organization: a field in search of micro-foundations. En: Strategic Organization. 2005, vol. 3, nº 4, pp. 441-455.
  • FOSS, N. Why micro-foundations for resource-based theory are needed and what they may look like. En: Journal of Management. 2011, vol. 37, pp. 1413-1428.
  • GAVETTI, G. Cognition and hierarchy: Rethinking the microfoundations of capabilities’ development. En: Organization Science. 2005, vol. 16, pp. 599-617.
  • GOMEZELJ, D.O. A systematic review of research on innovation in hospitality and tourism. En: International Journal of Contemporary Hospitality Management. 2016, vol. 28, nº 3, pp. 516–558.
  • HJALAGER, A.M. A review of innovation research in tourism. En: Tourism Management. 2010, vol. 31, nº 1, pp. 1–12.
  • HUNT, M.S. Competition in the major home appliance industry. (1972). Tesis doctoral, Harvard University.
  • KHAN, M. y KHAN, M.A. How technological innovations extend services outreach to customers: The changing shape of hospitality services taxonomy. En: International Journal of Contemporary Hospitality Management. 2009, vol. 21, nº 5, pp. 509–522.
  • MARTIN-RIOS, C. y CIOBANU, T. Hospitality innovation strategies: An analysis of success factors and challenges. En: Tourism Management. 2019, vol. 70, pp. 218-229.
  • MORSE, J.M. Approaches to qualitative-quantitative methodological triangulation. En: Nursing Research. 1991, vol. 40, nº 2, pp. 120-123.
  • MORTENSEN, P.S. y BLOCH, C.W. Oslo manual-guidelines for collecting and interpreting innovation data: Proposed guidelines for collecting and interpreting innovation data. (2005). OECD: Organization for Economic Corporation and Development.
  • NIEVES, J. y SEGARRA-CIPRÉS, M. Management innovation in the hotel industry. En: Tourism Management. 2015, vol. 46, pp. 51–58.
  • PORTER, M. Estrategia competitiva. (1982). México: CECSA.
  • TEECE, D.J., PISANO, G. y SHUEN, A. Dynamic Capabilities and Strategic Management. En: Strategic Management Journal. 1997, vol. 18, nº 7, pp. 509-533.
  • WANG, C.-H., CHEN, K.-Y. y CHEN, S.C. Total quality management, market orientation and hotel performance: the moderating effects of external environmental factors. En: International Journal of Hospitality Management. 2012, vol. 31, nº 1, pp. 119–129.
  • WANG, C.L. y AHMED, P.K. Dynamic capabilities: A review and research agenda. En: International Journal of Management Reviews. 2007, vol. 9, nº 1, pp. 31-51.
Fuente de los datos: Dialnet