Outsourcing de sistemas de informaciónsituación actual, evolución y tendencias

  1. María Reyes González Ramírez 1
  2. José Luis Gascó Gascó 1
  3. Juan Llopis Taverner
  1. 1 Departamento de Organización de Empresas, Facultad de Ciencias Económicas y Empresariales, Universidad de Alicante
Revista:
Investigaciones europeas de dirección y economía de la empresa

ISSN: 1135-2523

Año de publicación: 2015

Volumen: 21

Número: 2

Páginas: 93-99

Tipo: Artículo

DOI: 10.1016/J.IEDEE.2014.06.002 DIALNET GOOGLE SCHOLAR lock_openDialnet editor

Otras publicaciones en: Investigaciones europeas de dirección y economía de la empresa

Resumen

El objetivo de este trabajo es describir detalladamente cómo es el outsourcing de sistemas de información a través de los resultados de una encuesta realizada a las mayores empresas españolas. Se trata de un estudio longitudinal que aborda 12 años, ya que se contrastan los resultados actuales con los de 2 encuestas realizadas anteriormente en el mismo ámbito y por los mismos autores. Las conclusiones apuntan a un continuismo en la configuración del outsourcing y a un mayor grado de madurez en las características de los contratos.

Referencias bibliográficas

  • Ali S., Green P. Effective information technology (IT) governance mechanisms: An IT outsourcing perspective. Information Systems Frontiers 2012, 14(2):179-193.
  • Cullen S., Seddon P.B., Willcocks L.P. IT outsourcing configuration: Research into defining and designing outsourcing arrangements. Journal of Strategic Information Systems 2005, 14(4):357-387.
  • Currie W.L. Using multiple suppliers to mitigate the risk of IT outsourcing at ICI and Wessex Water. Journal of Information Technology 1998, 13(3):169-180.
  • Dibbern J., Goles T., Hirschheim R., Jayatilaka B. Information systems outsourcing: A survey and analysis of the literature. Database for Advances in Information Systems 2004, 35(4):6-106.
  • Fisher J., Hirschheim R., Jacobs R. Understanding the outsourcing learning curve: A longitudinal analysis of a large Australian company. Information Systems Frontiers 2008, 10(2):165-178.
  • Gefen D., Carmel E. Why the first provider takes it all: The consequences of a low trust culture on pricing and ratings in online sourcing markets. European Journal of Information Systems 2013, 22(6):604-618.
  • Gellings C. (2007). Outsourcing relationships: The contract as IT governance tool. Proceedings of the 40th Annual Hawaii International Conference on Systems Science (HICSS'07).
  • González Ramírez M.R., Gascó Gascó J.L., Llopis Taverner J. Razones y riesgos del outsourcing de sistemas de información: un análisis de su situación y evolución. Investigaciones Europeas de Dirección y Economía de la Empresa 2010, 16(1):55-76.
  • Gulla U., Gupta M.P. Deciding the level of information systems outsourcing. Proposing a framework and validation with three Indian banks. Journal of Enterprise Information Management 2012, 25(1):28-59.
  • Johansson B., Bergkvist L. Management of information systems outsourcing: Evaluation of lessons learned from a boundary spanning perspective. The Electronic Journal Information Systems Evaluation 2012, 15(1):63-73.
  • Kepler R., Jones W.O. Outsourcing Information Technology Systems and Services 1998, Prentice Hall, New Jersey.
  • Khan S., Lacity M. Survey results: Are clients organizations responding to anti-offshoring pressures?. Strategic Outsourcing: An International Journal 2012, 5(2):166-179.
  • Kishore R., Rao H.R., Nam K., Rajagopalan S., Chaudhury A. A relationship perspective on IT outsourcing. Communications of the ACM 2003, 46(12):87-92.
  • Lacity M.C., Willcocks L.P., Feeny D.F. The value of selective IT sourcing. Sloan Management Review 1996, 37(3):13-25.
  • Lacity M.C., Willcocks L.P. Interpreting information technology sourcing decisions from a transaction cost perspective: Findings and critique,. Accounting, Management and Information Technology 1995, 5(3-4):203-244.
  • Lee J.-N., Miranda S.M., Kim Y.-M. IT outsourcing strategies: Universalistic, contingency, and configurational explanations of success. Information Systems Research 2004, 15(2):110-131.
  • Leem Ch.S., Lee H.J. Development of certification and audit processes of application service provider for IT outsourcing. Technovation 2004, 24(1):63-71.
  • Peslak A. Outsourcing and offshore outsourcing of information technology in major corporations. Management Research Review 2012, 35(1):14-31.
  • Shi Z. The role of IS architecture planning in enhancing IS outsourcing's impact on IS performance: Its antecedents and an empirical test. Journal of Enterprise Information Management 2010, 23(4):439-465.
  • Shi Z., Kunnathur A.S., Ragu-Nathan T.S. IS Outsourcing Management Competence Dimensions: Instrument Development and Relationship Exploration. Information & Management 2005, 42(6):901-919.
  • Thouin M.F., Hoffman J.J., Ford E.W. IT outsourcing and firm-level performance: A transaction cost perspective. Information & Management 2009, 46(8):463-469.
  • Väyrynen K., Kinnula M. Differences between success factors of IS quasi-outsourcing and conventional outsourcing collaboration: A case study of two Finnish companies. Electronic Markets 2012, 22(1):49-61.
  • Wang L., Gwebu K.L., Wang J., Zhu D.X. The aftermath of Information Technology outsourcing: An empirical study of firm performance following outsourcing decisions. Journal of Information Systems 2008, 22(1):125-159.
  • Zufiria J.A. Claves para abordar la transferencia de empleados en los contratos de outsourcing. Universia Business Review 2006, (9):98-103.
Fuente de los datos: Dialnet