La investigación en el área de Offshore Outsourcing de Sistemas de Información
ISSN: 1132-175X
Argitalpen urtea: 2011
Zenbakia: 44
Orrialdeak: 28-47
Mota: Artikulua
Beste argitalpen batzuk: Dirección y organización: Revista de dirección, organización y administración de empresas
Laburpena
Offshore Outsourcing consists on the externalisation of the work related with Information Technologiesto a supplier located in a country different from the client. Given the growing interest on Offshore Outsourcing inthe managerial world as well as in the academic arena, the present work carries out a revision of the literature in this area. We have analysed research articles about this topic published in prestigious journals. Research methodologies, level of analysis of the studies, perspective of the data, economic theories used, where the vendors and clients of this services are located, most frequent topics in the area and the most prolific authors and countries are analysed. The conclusions highlight the lack of theoretical formalization, the documentary character and the biggest interest on the perspectives of the vendors as well as of the clients of these services.
Erreferentzia bibliografikoak
- AGERFALK, P.J. Y FITZGERALD, B. (2008), «Outsourcing to an unknown workforce: exploring Opensourcing as a global sourcing strategy», MIS Quarterly, Vol. 32, N. 2, pp. 385-409.
- AGGARWAL, A. (2008), «Emerging Markets: India’s Role in The Globalization of IT», Communications of the ACM, Vol. 51, N. 7, pp. 17-19.
- ALAVI, M. Y CARLSON, P. (1992), «A Review of MIS Research and Disciplinary Development», Journal of Management Information Systems, Vol. 8, N. 4, pp. 45-62.
- ANG, S. E INKPEN, A.C. (2008), «Cultural Intelligence and Offshore Outsourcing Success: a Framework of FirmLevel Intercultural Capability», Decision Sciences, Vol. 39, N. 3, pp. 337-358.
- AVISON, D. Y BANKS, P. (2008), «Cross-cultural (mis)communication in IS offshoring: understanding through conversation analysis», Journal of Information Technology, Vol. 23, N. 4, pp. 249- 268.
- BATRA, D. (2009). «Modified agile Practices for Outsourced Software Projects», Communications of the ACM, Vol. 52, N. 9, pp. 143-148.
- CARMEL, E. Y ABBOTT, P. (2007), «Why ´Nearshore´ means that distance matters», Communications of the ACM , Vol. 50, N. 10, pp. 40-46.
- CHA, H.S.; PINGRY, D.E. Y THATCHER, M.E. (2008), «Managing the Knowledge Supply Chain: an Organizational Learning Model of Information Technology Offshore Outsourcing», MIS Quarterly, Vol. 32, N. 2, pp. 281-306.
- CHUA, A.L. Y PAN, S.L. (2008), «Knowledge transfer and organizational learning in IS offshore sourcing», Omega, Vol. 36, N. 2, pp. 267-281.
- CILLERUELO, E.; ETXEBARRÍA ROBLEDO, B. Y SÁNCHEZ FUENTES, F. (2007). «Compendio de definiciones del conceotp «innovación» realizadas por autores relevantes: Diseño Híbrido actualizado del concepto». N. 34. Pp. 91-98.
- CONCHÚIR, E.O.;AGERFALK, P.J.; OLSSON, H.H. Y FITZGERALD, B. (2009). «Global Software DevelopLa Investigación en el área de Offshore Outsourcing de Sistemas de Información 43 ment: Where are the benefits», Communications of the ACM,Vol. 52, N. 8, pp.127-131.
- D’MELLO, M. Y SAHAY, S. (2007), «’I am kind of a nomad where I have to go places and places’… Understanding mobility, place and identity in Global Software Work from India», Information and Organization, Vol. 17, N. 3, pp. 162-192.
- DIBBERN, J.; GOLES, T.; HIRSCHHEIM, R. Y JAYATILAKA, B. (2004), «Information Systems Outsourcing: A Survey and Analysis of the Literature», Database for Advances in Information Systems, Vol. 35, N. 4, pp. 6-102.
- DIBBERN, J.; WINKLER, J. Y HEINZL, A. (2008), «Explaining Variations in Client Extra Costs between Software Projects Offshored to India», MIS Quarterly, Vol. 32, N. 2, pp. 333-366.
- DONOHUE, J.M. Y FOX, J.B. (2000), «A multi-method evaluation of journals in the decision and management sciences by US academics», OMEGA, Vol. 28, N. 1, pp. 17- 36.
- DUTTA, A. Y ROY, R. (2005), «Offshore Outsourcing: a dynamic causal model of counteracting forces», Journal of Management Information Systems, Vol. 22, N. 2, pp.15- 35.
- FISHER, J.; HIRSCHHEIM, R. Y JACOBS, R. (2008), «Un- derstanding the outsourcing learning curve: A longitudinal analysis of a large Australian company», Information Systems Frontiers, Vol. 10, N. 2, pp. 165-178.
- GALLIVAN, M.J. Y BENBUNAN-FICH, (2007), «Analizing IS research productivity: an inclusive approach to global IS Scholarship», European Journal of Information Systems, Vol. 16, N. 1, pp. 36-53.
- GEFEN, D. Y CARMEL, E. (2008), «Is the world really flat? A look at offshoring at an online programming marketplace», MIS Quarterly, Vol. 32, N. 2, pp. 367-384.
- GONZÁLEZ, E. (2009). «¿Tiene Éxito el Outsourcing de Sistemas de Información?. Dirección y Organización. N. 38. pp. 5-15
- GONZALEZ, R.; GASCO, J. Y LLOPIS, J. (2006). «Information Systems Offshore Outsourcing: A Descriptive Analysis». Industrial Management & Data Systems, Vol. 106, N. 9, pp. 1233-1248
- GOPAL, A. Y SIVARAMAKRISHNAN, K. (2008), «On Ven- dor Preferences for Contract Types in Offshore Software Projects: The Case of Fixed Price vs. Time and Materials Contracts», Information Systems Research, Vol. 19, N. 2, pp. 202-220.
- GOPAL, A.; SIVARAMAKRISHNAN, K.; KRISHNAN, M.S. Y MUKHOPADHYAY, T. (2003), «Contracts in Offshore Software Development: an Empirical Analysis», Management Science, Vol 49, N. 12, pp. 1671-1683.
- GUPTA, A. (2009). «Deriving Mutual Benefits form Offshore Outsourcing». Communications of the ACM, Vol. 52, N. 6, pp. 122-126.
- HAHN, E.D.; DOH, J.P. Y BUNYARATAVEJ, K. (2009). «The Evolution Of Risk In Information Systems Offshoring: The Impact Of Home Country Risk, Firm Learning, And Competitive Dynamics». MIS Quarterly. Vol. 33, N. 3, pp. 597-616.
- HAMILTON, S. Y IVES, B. (1982), «MIS Research Strategies», Information & Management, Vol. 5, N. 6, pp. 339- 347.
- HERATH, T. Y KISHORE, R. (2009). «Offshore Outsourcing: Risks, Challenges, and Potential Solutions». Information Systems Management, Vol. 26, N. 4, pp. 312-326.
- HIRSCHHEIM, R. (2006), «Offshore Outsourcing: Chal- lenge to the Information Systems Discipline», en Hirschheim, R.; Heinzl, A. y Dibbern, J. (eds.), Information Systems Outsourcing. Enduring Themes, New Perspectives and Global Challenges, second Edition. Springer. Berlin.
- HIRSCHHEIM, R. (2009). «Offshoring and the New World Order», Communications of the ACM, Vol. 52, N. 11, pp. 132-135.
- HIRSCHHEIM, R.; HEINZL, A. Y DIBBERN, J. (2006), «Information Systems Outsourcing. Enduring Themes, New Perspectives and Global Challenges», second Edition. Springer. Berlin.
- HWANG, M.I. Y THORN, R.G. (1999), «The effect of User Engagement on System Success: A meta-analytical Integration of research Findings», Information & Management, Vol. 35, N. 4, pp. 229-236.
- IACOVOU, CH. L. Y NAKATSU, R. (2008), «A Risk profile of Offshore-Outsourced development projects», Communications of the ACM, Vol. 51, N. 6, pp. 89-94.
- IDATE FOUNDATION (2005) «DIGIWORLD 2005. Los retos del mundo digital» IDATE-ENTER, Montpellier, France. Internet Document.
- JARVENPAA, S.L. Y MAO, J-Y. (2008), «Operational capabilities development in mediated offshore software services models», Journal of Information Technology, Vol. 23, N. 1, pp. 3-17.
- JOSHI, K. Y MUDIGONDA, S. (2008), «An analysis of India's future attractiveness as an offshore destination for IT and IT-enabled services», Journal of Information Technology, Vol. 23, N. 4, pp. 215-227.
- KATERATTANAKUL, P. RAZI, M.A.; HAN, B.T. Y KAM, H-J. (2005), «Consistency and Concern on IS Journal Rankings», Journal of Information Technology Theory and Application, Vol. 7, N. 2, pp. 1-20.
- KAUFFMAN, R.J.; CLEMONS, E.K. Y DEWAN, R.M. (2005), «Special Section: Information Systems in Competitive 44 M.ª Reyes González Ramírez, José Luis Gascó Gascó y Juan Llopis Taverner Strategies: Offshoring, Risk Management, Strategic Pricing, E-Sourcing, and Standards», Journal of Management Information Systems, Vol. 22, N. 2, pp. 7-13.
- KEIL, M.; IM, G.P. Y MÄHRING, M. (2007), «Reporting bad news on software projects: the effects of culturally constituted views of face-saving», Information Systems Journal, Vol. 17, N. 1, pp. 59-87.
- KELLY, S. Y NOONAN, C. (2008), «Anxiety and psychological security in offshoring relationships: the role and development of trust as emotional commitment», Journal of Information Technology, Vol. 23, N. 4, pp. 232-248.
- KING, W.R. (2007), «The IS Organization of the Future: Impacts of Global Sourcing», Information Systems Management, Vol 24, N. 2, pp.121-127.
- KING, W.R. (2008), «Issues in IS Offshoring», Information Systems Management, Vol. 25, N. 3, pp. 287-289.
- KING, W.R. Y TORKZADEH, G. (2008), «Information Systems Offshoring: Research Status and Issues», MIS Quarterly, Vol. 32, N. 2, pp. 205-225.
- KLIEM, R. (2004), «Managing the Risks of Offshore IT Development Projects», Information Systems Management, Vol. 21, N. 3, pp. 22-27.
- KOTLARSKY, J. Y OSHRI, I. (2008), «Country Attractive- ness for Offshoring and Offshore Outsourcing: additional Considerations», Journal of Information Technology, Vol 23, N. 4, pp. 228-231.
- KOTLARSKY, J.; OSHRI, I.; VAN HILLEGERSBERG, J. Y KUMAR, K. (2007), «Country Attractiveness for Offshoring and Offshore Outsourcing: additional Considerations», Journal of Information Technology, Vol. 22, N. 2, pp. 161- 173.
- KRISHNA, S.; SAHAY, S. Y WALSHAM, G. (2004), «Managing Cross-Cultural Issues in Global Software Outsourcing», Communications of the ACM, Vol. 47, N. 4, pp. 62-66.
- LACITY, M.C.; IYER, V.V. Y RUDRAMUNIYAIAH, P.S. (2008), «Turnover Intentions of Indians Professionals», Information Systems Frontiers, Vol. 10, N. 2, pp. 225-241.
- LEE, G.; DELONE, W. Y ESPINOSA, J.A. (2006), «Ambidextrous coping strategies in globally distributed software development projects», Communications of the ACM, Vol. 49, N. 10, pp. 35-40.
- LEE, O-K.; BANERJEE, P.; LIM, K.H; KUMAR, K. ET AL. (2006), «Alingning IT Components to achieve agility in globally distributed systems development», Communications of the ACM, Vol. 49, N. 10, pp. 49-54.
- LEONARDI, P.M. Y BAILEY, D.E. (2008), «Transformational Technologies and the Creation of New Work Practices: Making Implicit Knowledge Explicit in Task-Based Offshoring», MIS Quarterly, Vol. 32, N. 2, pp. 411-436.
- LEVINA, N. Y SU, N. (2008), «Global Multisourcing Strategy: The emergence of a Supplier Portfolio in Services Offshoring», Decision Sciences, Vol. 39, N. 3, pp. 541- 570.
- LOWRY, P.B.; ROMANS, D. Y CURTIS, A. (2004), «Global Journal Prestige and Supporting Disciplines: A Scientometric study of Information Systems Journals», Journal of the Association for Information Systems, Vol. 5, N. 2, pp. 29-77.
- MAHMOOD, M.A.; HALL, L. Y SWANBERG, D.L. (2001), «Factors affecting information technology usage: a metaanalysis of the empirical literature», Journal of Organizational Computing and Electronic Commerce, Vol. 11, N. 2, pp. 107-130.
- MAHNKE, V.;WAREHAM, J. Y BJORN-ANDERSEN, N. (2008), «Offshore middlemen: transnational intermediation in technology sourcing”, Journal of Information Technology», Journal of Information Technology, Vol. 23, N. 1, pp. 18-30.
- MAO, J-Y.; LEE, J-N. Y DENG, CH-P. (2008), «Vendors' perspectives on trust and control in offshore information systems outsourcing», Information & Management, Vol. 45, N. 7, pp. 482-492.
- METIU, A. (2006), «Owning the code: status Closure in Distributed Groups», Organization Science, Vol. 17, N. 4, pp. 418-435.
- MIRANI, R. (2007), «Procedural coordination and offshored software tasks: Lessons from two case studies», Information & Management, Vol. 44, N. 2, pp. 216-230.
- NAIR, K.G.K. Y PRASAD, P.N. (2004), «Offshore Outsourcing: A SWOT Analysis of a State in India», Information Systems Management, Vol. 21, N. 3, pp. 34-40.
- NAKATSU, R.T. Y IACOVOU, CH.L. (2009). «A comparative study of important risk factors involved in offshore and domestic outsourcing of software development projects: A two-panel Delphi study». Information & Management. Vol. 46, N. 1, pp. 57-68.
- NICHOLSON, B. Y SAHAY, S. (2004), «Embedded Knowledge and Offshore Software Development» Information and Organization, Vol. 14. N. 4, pp. 329-365.
- NIDUMOLU, S.R. Y GOODMAN, S.E. (1993), «Computing in India: An Asia elephant learning to dance», Communications of the ACM, Vol. 36, N. 6, pp. 15-22.
- NORD, J.H. Y G.D. NORD, G.D. (1995), «MIS Research: Journal Status assessment and Analysis», Information & Management, Vol. 29, N. 1, pp. 29-42.
- OLSSON, H.H.; CONCHÚIR, E.Ó.; ÅGERFALK, P.J. Y FITZGERALD, B. (2008), «Two-Stage Offshoring: An Investigation of the Irish Bridge», MIS Quarterly, Vol. 32, N. 2, pp. 257-279.
- OSHRI, I. Y KOTLARSKY, J. (2008), «Special Issue on Global Sourcing: IT Services, Knowledge and Social Capital», Journal of Information Technology, Vol. 23, N. 1, pp. 1-2.
- OSHRI, I.; VAN FENEMA, P. Y KOTLARSKY, J. (2008), «Knowledge transfer in globally distributed teams: the role of transactive memory», Information Systems Journal, Vol. 18, N. 6, pp. 1-24.
- PANKO, R.R. (2008), «IT employment prospects: beyond the dotcom bubble», European Journal of Information Systems, Vol. 17, N. 3; pp. 182-197.
- PATTERSON, D.A. (2006), «Offshoring; finally facts vs. folklore», Communications of the ACM, Vol. 49, N. 2, pp. 41- 42.
- PEFFERS, K. Y YA, T. (2003), «Identifying and evaluating the universe of outlets for Information Systems Research: ranking the journals», Journal of Information Technology Theory and Application, Vol. 5, N. 1, pp. 63-84.
- PFANNENSTEIN, L.L. Y TSAI, R.J. (2004), «Offshore Outsourcing: Current and Future Effects on American IT Industry», Information Systems Management, Vol. 21, N. 4, pp. 72-80.
- QU, Z. Y BROCKLEHURST, M. (2003), «What will it take for China to become a competitive force in offshore outsourcing? An analysis of the role of transaction costs in supplier selection», Journal of Information Technology, Vol. 18, N. 1, pp. 53-67.
- RAI, A.; MARUPING, L.M. Y VENKATESH; V. (2009). «Offshore Information Systems Project Success: The Role Of Social Embeddedness And Cultural Characteristics». MIS Quarterly. Vol. 33, N. 3, pp. 617-641.
- RAJKUMAR, T.M. Y MANI, R.V.S. (2001), «Offshore software development: The view from Indian suppliers», Information Systems Management, Vol. 18, N. 2, pp. 63-73.
- RAMARAPU, N.; PARZINGER, M.J. Y LADO, A.A. (1997), «Issues in foreign outsourcing: Focus on applications development and suppor t», Information Systems Management, Vol. 14, N. 2, pp. 2731.
- RAMASUBBU, N.; MITHAS, S.; KRISHNAN, M.S. Y KEMERER, CH.F. (2008), «Work Dispersion, Process-Based Learning, and Offshore Software Development Performance», MIS Quarterly, Vol. 32, N. 2, pp. 437-458.
- RANGANATHAN, C.; KRISHNAN, P. Y GLICKMAN, R. (2007), «Crafting and executing an offshore IT sourcing strategy: GlobShop's experience», Journal of Information Technology, Vol. 22, N. 4, pp 440-450.
- RAVICHANDRAN, R. Y AHMED, N.U. (1993), «Offshore systems development», Information & Management, Vol. 24, N. 1, pp. 33-40.
- ROTTMAN, J.W. (2008), «Proven Practices for Effectively Offshoring IT Work», Journal of Information Technology, Vol. 23, N. 1, pp. 31-43.
- ROTTMAN, J.W. Y LACITY, M.C. (2006), «A US Client’s learning from outsourcing IT work offshore», MIT Sloan Management Review, Vol. 47, N. 3, pp. 56-63.
- ROTTMAN, J.W. Y LACITY, M.C. (2008), «A US Client’s learning from outsourcing IT work offshore», Information Systems Frontiers, Vol. 10, N. 2, pp. 259-275.
- ROUSE, W.B. Y BABA, M.L. (2006), «Enterprise Transformation», Communications of the ACM, Vol. 49, N. 7, pp. 66-72.
- SABHERWAL, R. (1999) «The role of Trust in outsourced IS development projects», Communications of the ACM , Vol. 42, N. 2, pp. 80-86.
- SAKTHIVEL, S. (2007), «Managing Risks in Offshore Systems Development», Communications of the ACM, Vol. 50, N. 4, pp. 69-75.
- SHAO, B.B.M. Y DAVID, J.S. (2007), «The impact of Offshore Outsourcing on IT workers in developed countries», Communications of the ACM, Vol. 50, N. 2, pp. 89- 94.
- SIMON, J.C.; POSTON, R.S. Y KETTINGER, B. (2009). «Creating Better Governance of Offshore Services». Information Systems Management. Vol. 26, N. 2, pp. 110-122.
- TAKAHASHI, S. Y SAYER, P. (2007), «European IT/Telecom Converged Service Delivery Outsourcing Deals: H1 2006. The Battle Rages Between IT And Telecom Service Providers», Internet document.http://www.forrester.com/rb/search/results.jsp?No=25&N=50174
- URBACZEWSKI, A.; JESSUP, L.M. Y WHEELER, B. (2002), «Electronic Commerce Research: a Taxonomy and Synthesis», Journal of Organizational Computing and Electronic Commerce, Vol. 12, N. 4, pp. 263-305.
- VAN HORN, R.L. (1973), «Empirical Studies of Management Information Systems», Data Base, Vol. 5, N. 4-5, pp. 172-180.
- VLAAR, P.W.L.; VAN FENEMA, P.C. Y TIWARI, V. (2008), «Cocreating Understanding and Value in Distributed Work: How Members of Onsite and Offshore Vendor Teams Give, Make, Demand, and Break Sense», MIS Quarterly, Vol. 32, N. 2, pp. 227-255.
- WEBER, R. (2004), «Editor's comments: Some Implications of the Year-2000 Era, Dot-Com Era, and Offshoring for Information Systems Pedagogy», MIS Quarterly, Vol. 28, N. 2, pp. III-XI.
- WILLCOCKS, L.; WHITLEY, E.A. Y AVGEROU, CH. (2008), «The ranking of top IS journals: a perspective from the London School of Economics», European Journal of Information Systems, Vol. 17, N. 2, pp. 163-168.
- WINKLER, J.K.; DIBBERN, J. Y HEINZL, A. (2008), «The im- pact of cultural differences in offshore outsourcing-Case study results from German-Indian application de46 M.ª Reyes González Ramírez, José Luis Gascó Gascó y Juan Llopis Taverner velopment projects», Information Systems Frontiers, Vol. 10, N. 2, pp. 243-258.
- YADAV, V. Y GUPTA, R.K. (2008), «A Paradigmatic and Methodological Review of Research in Outsourcing», Information Resources Management Journal, Vol. 21, N. 1, pp. 27-43.
- ZATOLYUK, S. Y ALLGOOD, B. (2004), «Evaluating a Country for Offshore Outsourcing: Software Development Providers in the Ukraine», Information Systems Management, Vol. 21, N. 3, pp. 28-33.
- ZDNET (2007) «87% of Outsourcing Buyers to Continue Outsourcing», Internet Document.