Un modelo de educación de calidad en economía y dirección de empresas

  1. Rivera Camino, Jaime
  2. De Juan Vigaray, María Dolores
Revista:
Esic market

ISSN: 0212-1867

Any de publicació: 2011

Número: 139

Pàgines: 165-194

Tipus: Article

Altres publicacions en: Esic market

Referències bibliogràfiques

  • ADAMS, D. (1993). “Defining Educational Quality. Improving Educational Quality Project Publication #1”, Biennial Report. Arlington, VA: Institute for International Research.
  • ADRIAN, C.M. y PALMER, G.D. (1999). “Toward a Model for Understanding and Improving Educational Quality in the Principles of Marketing Course”, Journal of Marketing Education, 21 (April), pp. 25-33.
  • ALAVI, M., WHEELER, B. y VALACICH, J. (1995). “Using IT to Reengineer Business Education: an Exploratory Investigation of Collaborative Telelearning”, MIS Quarterly, 19, pp. 293-312.
  • ALAVI, M., YOO, Y. y VOGEL, D. (1997). “Using Information Technology to Add Value To Management Education”, Academy of Management Journal, 40 (6), pp. 1310-1333.
  • ALONSO, V. y BLANCO, A. (1990). Dirigir con calidad total. Pozuelo de Alarcón (Madrid). ESIC Editorial.
  • AMIT, R. y SCHOEMAKER, P. (1993). “Strategic Assets and Organizational Rent”, Strategic Management Journal, 14 (1), pp. 33-46.
  • APO (2003). 43rd Workshop Meeting of Heads of Npos, Asian Productivity Organization, 18-20 February 2003, Manila, Philippines.
  • BARNETT, R. (1992). Improving Higher Education. Total Quality Care. Buckingham. SRHE/Open University Press.
  • BALDWIN, T., BEDELL, M. y JOHNSON, J. (1997). “The Social Fabric of a Team-Based MBA. Program: Network Effects on Student Satisfaction and Performance”, Academy of Management Journal, Vol. 40 No. 6, pp. 1369-1397.
  • BENOLIEL, S., O’GARA, C. y MISKE, S. (1999). Promoting Primary Education for Girls In Pakistan. USAID’s Development Experience Clearinghouse, Arlington, Virginia.
  • BERNASCONI, A. (2003). “Private Higher Education with an Academic Focus: Chile’s New Exceptionalism”, International Higher Education, No. 32, pp. 18-19.
  • BIRNBAUM, R. y DESHOTELS, J. (1999). “Has the Academy Adopted TQM?”. Planning for Higher Education, Vol. 28, No.1, pp. 29-37.
  • Bok, D. (2003). Universities in the Marketplace: The Commercialization of Higher Education, Princeton University Press.
  • BOYATZIS, R. (1999). Building on Competence: the Effective use of Managerial Talent. In Human Resource Strategies. Ed. Salaman, G. Sage Pub. Londres, pp. 260-272.
  • BRAIMOH, D. (2002). “Assuring Quality in Higher Education through Research and Publishing. Spheres of Influence: Ventures and Visions in Educational Development. 6 July, 2002,World Conference of the International Consortium for Educational Development in Higher Education.
  • BRAUN, D. y MERRIEN, F.-X. (Hg.) (1999). Towards a New Model of Governance for Universities? A Comparative View. London: Jessica Kingsley.
  • BREWER, D. J., GATES, S.M. y GOLDMAN, C.A. (2002). In Pursuit of Prestige: Strategy and Competition in U.S. Higher Education. New Brunswick, N.J.: Transaction.
  • CABELLERAS, J.L. (2001). Factores Condicionantes de la Calidad de la Enseñanza Universitaria: Un Análisis Empírico, Tesis Doctoral, Universidad Autónoma de Barcelona, ISBN B-24.179-2002 // 84-6998061-0.
  • CAMERON, K. S. y QUINN, R. E. (1999). Diagnosing and Changing Organisational Culture: Based on The Competing Values Framework, Reading MA, Addison-Wesley.
  • CAMPBELL, C. y ROZSNYAI, C. (2002). Quality Assurance and the Development of Course Programmes, UNESCO, ISBN 92-9069-1713.
  • CAPELLERAS SEGURA, J-LL. y VECIANA, J.Mª (2004). “Actitudes del Personal Hacia el Trabajo y la Organización: una Aplicación Empírica en la Universidad”, Esic Market, 119, 47-74.
  • CARRON, C. y CHÂU, T. (1996). The Quality of Primary Schools in Different Development Contexts, United Nations Educational, Paris.
  • CAVE, M., HANNEY, S., HENKEL, M. y KOGAN M. (1997). The Use of Performance Indicators in Higher Education: The Challenge of the Quality Movement, 3rd ed., London: Jessica Kingsley.
  • CLARK, K.B. y WHEELWRIGHT, S.C. (1992). “Competing Through Development Capability in a Manufacturing-Based Organization”. Business Horizons, Greenwich, 35, 4, pp. 29-43.
  • CLOW, K. y WACHTER, M. (1996). “Teaching Methodologies Used in Basic Marketing: An Empirical Investigation”. Journal of Marketing Education 17 (Spring), pp. 48-59.
  • COVA, B., KASSIS, J. y LANOUX, V. (1994). “Entre Pedagogie Nouvelle et Pedagogie Serieuse -Les 20 Ans D’experience Europeenne de l’EAP” , Gérer et comprendre, Juin, pp. 29-42.
  • DANVILA-DEL VALLE, I. y SASTRE-CASTILLO, M.A. (2007). “Capital Humano y Ventaja Competitiva Sostenible: un Análisis de la Relación entre la Formación y los Resultados Empresariales”, Esic Market, nº 128, 145-223.
  • DE LA FUENTE, A. (2003). Human Capital and National Competitiveness: The State of the Evidence, Instituto de Analisis Economico, CSIC. http://ec.europa.eu/employment_social/news/2003/sep/fuente _en.pdf
  • DELGADO-PIÑA, M.I., ROMERO-MARTÍNEZ, A.M. y GÓMEZMARTÍNEZ, L. (2009). “¿Cómo se Consiguen Equipos Eficaces? Delimitación y Medición de la Eficacia en los Equipos Organizativos”, Esic Market, enero-abril, nº 132, 263-284.
  • DÍAZ-MUÑOZ, R. (2005). “Dimensiones de la Calidad del Servicio Sanitario. Especial Referencia a la Sanidad Pública”, Esic Market, nº 121, 87-114.
  • DILL, D. (2003). “Allowing the Market to Rule: The Case of the United States”. Higher Education Quarterly Vol. 57, No. 2, pp. 136-157.
  • DONALDSON (2002). “Damned by Our Own Theories: Contradictions Between Theories and Management Education”. Academy of Management Learning & Education, 1(1), pp. 96-106.
  • DUBOIS, P. (1995). Propos sur les sciences de gestion en général et sur leur enseignement en particulier. In: Mélanges en l’honneur d’Andr, pp. 121-133.
  • E-CAMPUS (2006). El Caso de las Universidades Privadas, Portal de Gaceta Universitaria-17/06/2006. www.tugueb.com/e_campus/2002/06/ reportaje/ranking/9.html
  • EL MUNDO (2006). El Ranking de las Privadas, dónde Estudiar las más Demandadas 50 Carreras. El Mundo.es. http://aula.elmundo.es/aula/ especiales/2006/ 50carreras/privadas.html
  • EUA (2003). Response to the Communication from the Commission: The Role of the Universities in The Europe of Knowledge, European University Association, May. www.eua.be/eua/jsp/en/upload/Role_Univ_ EUA_Response.1065180266813.pdf
  • EUROPEAN FOUNDATION FOR QUALITY MANAGEMENT-EFQM (1995). Self-Assessment. Guidelines for Public Sector, Education, EFQM, Bruselas.
  • FELDER, R. y BRENT, R. (1999). “How to Improve Teaching Quality”. Quality Management Journal, 6 (2), pp. 9-21.
  • FERNÁNDEZ FERNÁNDEZ, M.A. (2003). El control. Fundamento de la gestión por procesos y la calidad total. Pozuelo de Alarcón (Madrid). ESIC Editorial.
  • FIFE, J. y JANOSIK, S. (1999). Defining and ensuring quality in Virginia Higher Education, Virginia Issues and Answers: A Public Policy Forum, Summer.
  • FLOYD, C.J. y GORDON, M.E. (1998). “What Skills are Most Important? A Comparison of Employer, Student, and Staff Perceptions”, Journal of Marketing Education, 20 (Summer), pp. 103-109.
  • FORTIER, J., ALBRECHT, B., GRADY, S., BURBACH, M. y WESTRICH, A. (1998). Wisconsin’s Model Academic Standards for Marketing Education, Bulletin No. 9005-ISBN 1-57337-069-X-Wisconsin Department of Public Instruction.
  • FRACKMANN, E. (2000).Management and Institutional AutonomyThe Higher Education Management Challenge, HIS Hochschul-Informations-System GmbH, Hannover, Germany.
  • FROST, P. y FUKAMI, C. (1997). Teaching Effectiveness in the Organizational Sciences: Recognizing and Enhancing the Scholarship of the Teaching, Academy of Management Journal, 40(6), pp. 12711281.
  • GARCÍA-MESTANZA, J. y DÍAZ-MUÑOZ, E. (2008). “Comparativa entre Distintos Sistemas de Mediación de Calidad de Servicio”, Esic Market, nº 130, 57-97.
  • GLEWWE, P. y JACOBY, H. (1994). Student Achievement and Schooling Choice in Low-Income Countries: Evidence from Ghana, Journal of Human Resources, Vol. 29, No. 3, pp. 843-864.
  • GHOSHAL, S. (2005). Bad management Theories are Destroying Good Management Practices, Academy of Management Learning and Education, 4, 1, pp. 75-91.
  • GRANT, R. (1991). The Resource-Based Theory of Competitive Advantage: Implications for Strategy Formulation, California Management Review, Spring, pp. 114-135.
  • GREEN, P. (1999). Building Robust Competencies. Josey-Bass Publs. San Francisco.
  • GREENWALD, R., HEDGES, L. y LAINE, R. (1996). “The Effect of School Resources on Student Achievement”. Review of Educational Research, 66 (3), pp. 361-396.
  • HARVEY, L. y GREEN, D. (1993). “Defining Quality”, Assessment & Evaluation in Higher Education, 18 (1), pp. 9-34.
  • HARVEY, L. y KNIGHT, P. (1996). Transforming Higher Education, Buckingham, SHRE/Open University Press.
  • HECK, R., JOHNSRUD, L. y ROSSER, V. (2000). “Administrative Effectiveness in Higher Education: Improving Assessment Procedures”, Research in Higher Education, 41(6), pp. 663-684.
  • HENRY, S., KADANE, J., KAUFER, J., LAUGHLIN, P., LINDBERG, M., POWERS, A. y SMITH, B. (1997). Preliminary Report of the Task Force on Staff at Carnegie Mellon-March 3.
  • HEYL, J. y MCCARTHY, J. (2003). International Education and Teacher Preparation in the U.S., Presentation at the national conference “Global Challenges and U.S. Higher Education: National Needs and Policy Implications”. Duke University January 24.
  • HUNT, L., EAGLE, L. y KITCHEN, P. (2004). “Balancing Marketing Education and Information Technology: Matching Needs or Needing A Better Match?”, Journal of Marketing Education, Vol. 26, No. 1, pp. 75-88.
  • JONES, S. (2003). “Measuring the Quality of Higher Education: Linking Teaching Quality Measures at the Delivery Level to Administrative Measures at The University Level”, Quality in Higher Education, November, Vol. 9, Nº. 3, pp. 223-229.
  • KAISER, F. y YONEZAWA, A. (2003). System-Level and Strategic Indicators for Monitoring Higher Education in the Twenty-First Century, Studies on Higher Education, UNESCO.
  • KENNEDY, D. (1998). Academy Duty. Cambridge MA: Harvard University Press.
  • KOCH, A. J. (1997). “Marketing Curriculum: Designing its New Logic and Structure”, Journal of Marketing Education, 19 (Fall), pp. 2-15.
  • KOGUT, B. y ZANDER, U. (1996). “What Firms Do? Coordination, Identity, and Learning”, Organization Science, 7(5), pp. 502-518.
  • LADO, A. y WILSON, M. (1994). “Human Resource Systems and Sustained Competitive Advantage: A Competency Based Perspective”, Academy of Management Review, Vol. 119. Nº 4, pp. 699-727.
  • LADO, A., BOYD, N. y WRIGHT, P. (1992). A Competency Based Model of Sustainable Competitive Advantage: Toward a Conceptual Integration, Journal of Management. 18, 1, pp. 77-91.
  • LAZY, P. y SALAZAR, C. (2005). From the Margins to the Mainstream: Corporate Responsibility and the Challenge Facing Business and Business Schools. Business Leadership Review, Vol 2, Issue 2, April.
  • LEIDNER, D. y JARVENPAÁ, S. (1995). The Use of Information Technology to Enhance Management School Education: A Theoretical View, MIS Quarterly, 19, pp. 265-291.
  • LENGNICK-HALL, C. (1996). “Customer Contributions to Quality: A Different View of the Customer-Oriented Firm”, Academy of Management Review, 21, pp. 791-824.
  • LENGNICK-HALL, C. y SANDERS, M. (1997). “Designing Effective Learning Systems For Management Education: Student Roles, Requisite Variety, and Practicing What We Teach”, Academy of Management Journal, 40 (6), pp. 1334-1368.
  • LOCKHEED, M. y JIMÉNEZ, E. (1994). Public and Private Secondary Schools in Developing Countries: What are the differences and why do they persist?, The World Bank. Education and Social Policy Department, ESP Discussion Paper Series, No. 33.
  • LOMBARDI, J., CRAIG, D., CAPALDI, E., GATER, D. y MENDONÇA, S. (2001). Quality Engines: The Competitive Context for Research, The Top American Research Universities. Gainesville: The Center, University of Florida.
  • LÓPEZ CABARCOS, M.A., VÁZQUEZ RODRÍGUEZ, P. y MUÑOZ FERREIRO, N. (2006). “Estudio de la Actividad Emprendedora en España mediante un Análisis de Conglomerados”, Esic Market, nº 124, 145-172.
  • MARTÍNEZ, A. (2005). Los Retos de la Universidad del Siglo XXI, Expansion, 05/12/05.
  • MCMULLEN, C. (1998). Promoting Generic Skills in Marketing Education. Paper presented at the ANZMZC Conference, University of Otago, Dunedin.
  • MHLEMEYER y CLARKE, (1997). “The Competitive Factor: Training and Development as a Strategic Management Task”, The Journal of Workplace Learning, Volume 9, Num 1, pp. 4-11.
  • MINTZBERG y GOSLING (2002). “Educating Managers Beyond Borders”, Academy of Management Learning & Education, 1(1), pp. 64-76.
  • MORSE, J. y SANTIAGO, G. (2000). Accreditation and Faculty: Working Together, Academy 86/1, pp. 30-34.
  • MOTALA, S. (2000). “Education Transformation and Quality: The South African Experience”, Paper presented at the Annual Meeting of the Comparative and International Education Society, San Antonio, Texas, March.
  • NEAVE, G. (1998). “The Evaluative State Reconsidered”, European Journal of Education, Vol. 33, Nº 3. September, pp. 265-284.
  • NELSON, R. (1991). Why Do Firms Differ and How Does it Matter?, Strategic Management Journal, Vol. 12, pp. 61-74.
  • PALOMBA, M. y BANTA, T. (1999). Assessment Essentials: Planning, Implementing and Improving Assessment in Higher Education. San Francisco: Jossey-Bass.
  • PALOMINO, R. (2008). La Reconversión de la Universidad en Europa. Aceprensa, 16 Enero 2008.
  • PASCARELLA, E. y TERENZINI, P. (1991). How College Affects Students: Findings and Insights from Twenty Years of Research. San Francisco: Jossey-Bass.
  • PASCARELLA, E. (2001). “Identifying Excellence in Undergraduate Education: Are we Even Close?”, Change, Vol. 33, Nº 3, pp. 19-23.
  • PAWLOWSKI, K. (2004). “Rediscovering Higher Education in Europe”, Studies on Higher Education, UNESCO-CEPES Publications, ISBN 929069-180-X.
  • PÉREZ FERNÁNDEZ DE VELASCO, J.A. (1994). Gestión de calidad empresarial. Calidad en los servicios y atención al cliente. Calidad total. Pozuelo de Alarcón (Madrid). Ediciones ESIC.
  • PFEFFER, J. y FONG, C.T. (2002). “The End of Business Schools? Less Success than Meets the Eye”, Academy of Management Learning & Education, 1(1), pp. 78-95.
  • PHARE (1998).Quality Assurance in Higher Education: Final Report and Project Recommendations, Multicountry Handbook. EU-Phare project.
  • PORTER, M. (1990). The Competitive Advantage of Nations. New York: The Free Press.
  • POTOCNIK, J. (2008). “Potocnik pide un Proceso de Modernización de las Universidades”, Cordis, Servicio de Información en I+D Comunitario. 10/04/2008.
  • RAMINA, B. (2003). “Impacts to and Measurement of Higher Education Quality”, Report Prepared Within Eu 5th Framework Programme Project, Higher Education Reform Network (HERN).
  • REIP (2002). Regional Education Indicators Project, Educational panorama of the Americas, UNESCO’s Regional Office for Education in Latin America and the Caribbean.
  • ROACH, S., JOHNSTON M. y HAIR, J. (1993). “An Exploratory Examination of Teaching Styles Currently Employed in Marketing Education: Developing a Typology and its Implications for Marketing Students”, Journal of Marketing Education, 15, (Fall), pp. 32-38.
  • ROWLEY, D., LUJAN, H. y DOLENCE, M. (1998). Strategic Choices for the Academy: How Demand for Lifelong Learning Will Re-Create Higher Education”, San Francisco: Joseey-Bass Inc. Publishers.
  • ROWLEY, D. y ROWLEY, B. (2000). “Information Age Challenges to Management Education and Administration in the New Millennium”, International Journal of Management, 17(1), pp. 45-52.
  • SALTER, B. y TAPPER, T. (2000). The Politics of Governance in Higher Education: The Case of Quality Assurance, Political Studies, Vol. 48, March, pp. 66-87.
  • SANCHO, M.A. y ESTEBAN, M. (2007). “Libertad, Calidad y Equidad en los Sistemas Educativos (Buenas Prácticas Internacionales)”, IV Encuentros sobre Educación en el Escorial. Comunidad de Madrid, Consejería de Educación, Madrid.
  • SENLLE, A. y BLANCOMARTÍNEZ, A. (1988). Desarrollo de directivos y calidad total en la organización. Madrid: ESIC Editorial.
  • SRIKANTHAN, G. y DALRYMPLE, J. (2003). “Developing Alternative Perspectives for Quality in Higher Education”, Journal of Educational Management, 17/3, pp. 126-136.
  • STERN, B. L. y TSENG, L.P.D. (2002). “Do Academics and Practitioners Agree on What and How to Teach the Undergraduate Marketing Research Course?”, Journal of Marketing Education, 24 (December), pp. 225-232.
  • STRAUSS, R. y VOGT, W. (2001). “It’s What You Know, Not How You Learned to Teach it: Evidence from a Study of the Effects of Knowledge and Pedagogy on Student Achievement”, Paper presented at the annual meeting of American Educational Finance Association, Cincinnati. March.
  • SVENSSON, G. (2009). “Ser o no ser”-¿”Publicaciones de Prestigio” o “Publicaciones para Posgraduados con el Fin de hacer Méritos para Obtener una Plaza Fija en la Universidad?, Esic Market, nº 133, 243-261.
  • TUMER, D. y CRAWFORD, M. (1994). Managing Current and Future Competitive Performance: The Role Of Competences. In Competence Based Competition. Eds: Hamel, G. & Heene, A. New York-Wiley & Sons.
  • UNESCO (1998). “Higher Education in the Twenty-First Century Vision and Action”, World Conference on Higher Education, ED98/CONF.202/REF.7-Octubre-Paris.
  • UNESCO (2001). The Major Project of Education, the State of Education in Latin America and the Caribbean, 1980-2000, UNESCO/OREALC.
  • UNESCO (2002). Redefining Quality Education, Chapter Two, Second International Forum On Quality Improvement In Education: Policy, Research and Innovative Practices in Improving Quality of Education, Beijing, China, 12-15 Junio 2001, Final Report.
  • UNICEF (2000). Defining Quality in Education, Programme Division, Education, Document No. UNICEF/PD/ED/00/02.
  • VAZZANA, G., ELFRINK, J. y BACHMANN, D. (2000). “A Longitudinal Study of Total Quality Management Processes in Business Colleges”, Journal of Education for Business, 76/2, pp. 69-74.
  • VERDIN, P. y WILLIAMSON, P. (1994). Core Competences, Competitive Advantage andMarket Analysis: Forging the Links. In Competence Based Competition. Eds: Hamel, G. & Heene, A. New York -Wiley & Sons.
  • WALKER, R. H., HANSON, D., NELSON, L. y FISHER, C. (1998). “A Case for More Integrative Multi-Disciplinary Marketing Education”, European Journal of Marketing, 32 (10), pp. 803-812.
  • WALVOORD, B., CAREY, A., SMITH, H., SOLED, S., WAY, Ph. y ZORN, D. (2000). Academic Departments: How They Work, How They Change, ERIC Clearinghouse on Higher Education, Washington DC -ED446725. George Washington Univ. Washington DC.
  • WELSH, J. y METCALF, J. (2003). Faculty and Administrative Support for Institutional Effectiveness Activities: A Bridge Across the Chasm?. The Journal of Higher Education, Vol. 74 No. 4, pp. 445-468.
  • WOLFF, L. y DE MOURA CASTRO, C. (2001). “Public or Private Education For Latin America: That is the (False) Question, Inter-American Development Bank”, Sustainable Development Department Technical Papers Series, No. EDU-119.
  • WORLD BANK (2000). “Educational Change in Latin America and the Caribbean”, Departmental Working Paper-Report No: 20248.
  • WRIGHT, L.K., BITNER, M.J. y ZEITHAML, V.A. (1994). “Paradigm Shifts in Business Education: Using Active Learning to Deliver Services Marketing Content”, Journal of Marketing Education, 16 (Fall), pp. 5-19.
  • WYMAN, W. (2001). “The Progress of Education Reform: Teaching Quality”, Education Commission of the States, Vol. 2, No. 4, FebruaryMarch, Document Number: 2399.
  • ZHOU, N. (2000). “Promoting Quality Education In The New Century: New Contexts, Visions, Approaches” and UNESCO Strategies-Second International Forum on Quality Improvement in Education-UNESCO.