¿Puede la gestión del conocimiento influir en los resultados empresariales?
ISSN: 1131-6837
Ano de publicación: 2013
Volume: 13
Número: 1
Páxinas: 151-176
Tipo: Artigo
Outras publicacións en: Management Letters / Cuadernos de Gestión
Resumo
The aim of this paper is to analyze the influence of knowledge management in business performance. First, there has been a review of the literature, which enabled most common dimensions of knowledge management and results for subsequent measurement. Were taken as the dimensions of knowledge management, creation, storage and transfer and the application and use of knowledge. Information acquisition, dissemination and interpretation of this shared, were used as measures for the creation of knowledge. Have also been used as measures of implementation and use of knowledge, empowerment, teamwork and commitment to knowledge. As dimensions of the results have been used operating results, financial and innovation. The methodology used is based on case study, through primary and secondary data. The results show that knowledge management influences the operating results both as financial and innovation. Thus, the surveyed companies have a higher degree of knowledge management through teamwork, increased empowerment, flexibility in decision-making and an overview of the company, including practices, get more results both operational and financial and innovation.
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