Propuesta de un modelo para medir los efectos del liderazgo en los resultados de la calidad.
- Portela Maquieira, Silvia
- Tarí, Juan José
- Molina Azorín, José F.
- Jiménez-Caballero, José Luis (coord.)
- Ríos Martín, Miguel Ángel (coord.)
- Moreno Pacheco, Pilar (coord.)
- Traverso Cortés, Joaquín (coord.)
- López-Bonilla, Luis Miguel (coord.)
- Fuentes Ruiz, Pilar de (coord.)
- Ridao Carlini, María Luisa (coord.)
- González Rodríguez, María Rosario (coord.)
- Román Márquez, Alejandro (coord.)
- López Bonilla, Jesús Manuel (coord.)
- Ceballos Hernández, Cristina (coord.)
- Ortega Fraile, Francisco José (coord.)
Publisher: Iris-Copy
ISBN: 9788494413490
Year of publication: 2016
Volume Title: El Turismo y la experiencia del cliente
Volume: 2
Pages: 463-489
Congress: Universidad de Sevilla. Facultad de Turismo y Finanzas. Jornadas de Investigación en Turismo (9. 2016. Sevilla)
Type: Conference paper
Abstract
This paper proposes a model to analyze the relationship between leadership and quality management, through a literature review. Although there are many studies on quality management that examines the importance of leadership practices in a quality context, few studies have focused on the EFQM (European Foundation for Quality Management) model and how management skills influence quality management practices in the Spanish hotel industry. Based on a literature review, this paper shows the relationship between transformational leadership and agents and EFQM model results and proposes a research model for the hotel industry.